The importance of ‘attention to detail’ during the sales process
Every enquiry that PALpack receives is treated in the same way. We spend a lot of time creating our enquiry reports, which we believe is the reason we have never had any issues with any machines supplied to our clients. During FATs, the enquiry report is used as a tick sheet to ensure that every request by our customers during the enquiry stage has been covered in the supply of the machinery. There are no “surprises”. Our suppliers also love our approach, because everything they need is in one place, one document and one point of reference.